Contact Us

Subscription Support

• Subscriber Support FAQ
• Methods of Access (including remote access options)
• Key Contacts

User Support

• For questions such as "I cannot login to my account," please see our Help page.

Contact McGraw-Hill Professional Digital Sales

For information regarding institutional trial access, pricing, or placing an order please contact us. Those interested in an individual subscription should see the Individual Subscription FAQ.

Email: digitalsales@mhedu.com
Phone (U.S.): 1-877-840-2297
Fax (U.S. and international): 1-614-759-3823

Phone (outside the U.S.):
• Africa: 1-212-512-3994
• Australia: 1-212-512-3994
• Asia (excluding India and Pakistan): + 65 68 68 8134
• Southern Asia:
  
  • India: 1-212-512-3994
  • Pakistan: 1-212-512-3994
• Canada: 1-905-430-5112
• Europe: 1-212-512-3994
• Latin America: 1-401-330-8566
• Middle East: 1-212-512-3994



New subscriber FAQ

• Institutional subscriptions
• Individual Subscriptions

Institutional subscriptions

How can I obtain pricing information?
Please contact us to obtain pricing specific to your institution.

When does my subscription start?
Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders or renewals mailed or faxed to our Order Department, this will be when your payment is recorded; you will receive e-mail notification when the subscription begins.

How can I evaluate the site before I make a purchase decision?
Please contact us to set up a free 30-day trial of OMMBID.

Can OMMBID accommodate multi-user licenses by IP address or Username/Password configurations?
Yes. See the Methods of Access Information section below.


Individual Subscriptions

What is the subscription price?
See posted subscriptions rates for Individual Users. You can also purchase PDFs of individual chapters a la carte by visiting the abstract page for the chapter of interest.

When does my subscription start?
Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders or renewals mailed or faxed to our Order Department, this will be when your payment is recorded; you will receive e-mail notification when the subscription begins.

How can I evaluate the site before I make a purchase decision?
OMMBID offers abstracts to the public. To view the depth of content and its display, archived seminal chapters are available to the public on the OMMBID Blog. For more about the site and subscription features, please watch the site demo.



Subscriptions Support (for existing customers)

• Institutional Subscriptions Support
• Individual Subscriptions Support

Institutional Subscriptions Support

Where can I find information on usage statistics, MARC records, and other such details?
Please consult the OMMBID Librarian Resource Center for this type of information.

What if I forget my institutional username and/or password (useful for remote access and retrieving usage statistics)?
If you are the administrator for your institution’s subscription, you can retrieve your login information by contacting Online Customer Service by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 (Toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time.

If you are not the subscription administrator, please contact the subscriptions administrator to find out your institutional login information. (Your administrator is likely to be your librarian or department head.)

How private is the information that I supply in my registration form?
The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for OMMBID. For more details, see McGraw-Hill's Privacy Policy.


Individual Subscriptions Support

Can I share my individual subscription with others?
No. Individual subscriptions are licensed only to the user who purchased the subscription. When you agreed to the Terms of Service Agreement, you agreed to keep your Username and Password confidential.

What if I forget my login username?
If you need to retrieve your login username, you can contact Online Customer Service by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 (Toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time.

How private is the information that I supply in my registration form?
The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for OMMBID. For more details, see McGraw-Hill's Privacy Policy.



Methods of Access

Scriver's OMMBID offers a full suite of access options for institutions, including:

IP Authentication
Institutional subscribers submit their network IP ranges to McGraw-Hill during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.

Referring URL/Domain
Institutional subscribers can place registered links to OMMBID behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill during subscription setup. These links will then automatically and seamlessly log the user into OMMBID every time they are clicked.

EZproxy Configuration
Remote access to OMMBID via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:
Title: OMMBID
URL: http://www.OMMBID.com/
Domain: OMMBID.com
Domain: books.mcgraw-hill.com

Username/password
The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact OnlineCustomer_Service@mcgraw-hill.com and ask them for your OMMBID username and password.



Key Contacts

• Access and password issues: Please contact Online Customer Service by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 (Toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify your question pertains to OMMBID.
• Functionality issues: Please contact the Help Desk by e-mail at techsupport@mhprofessional.com, fax at (U.S.) 1-617-783-4375, or telephone at 1-888-307-5984 (U.S.) or 1-617-746-2874 (from outside the U.S.).
• For renewal information (including pricing): digitalsales@mhedu.com
• For marketing materials and assistance: digitalmktg@mhprofessional.com
• For editorial questions: ommbid@mhprofessional.com


Not sure who to contact? Have comments or feedback you would like to share? Email us at ommbid@mhprofessional.com and we'll route your question appropriately.